Customer relation is a crucial aspect of any business, but it is often overlooked and can lead to the downfall of even the most promising companies. At Delaphone Limited, we understand the importance of making customers feel content with their purchases and strive to provide practical solutions to help businesses deliver top-notch products and services. That’s why we offer our Managed Call Centre Solution, which outsources industry experts to provide premium customer support, telesales, and telemarketing solutions for businesses.

Our Managed Call Centre Solution offers a range of benefits, including cost savings on facilities, equipment, utilities, and human resources. It also allows businesses to refocus their time and efforts on other aspects of their operations while still providing excellent customer service. With the help of monitoring tools and performance assessments, businesses can ensure that all service-level agreements are met.

By outsourcing your contact centre to Delaphone, you can guarantee your clients elite, high-quality customer service. Companies that utilize our managed call centre solution have seen a 4%-8% increase in revenue, outperforming their competition.

As an example, let’s consider the case of Virgin Group, a concierge service that has scaled up from an online business to owning a physical store. With a small team responsible for sales, marketing, finance, and operations, the company has struggled to keep up with customer relations and has seen a decrease in sales and an increase in customer complaints. By outsourcing their contact centre to Delaphone, Virgin Group could save costs on facilities and human resources, improve staff morale, and provide better customer service, leading to increased revenue and success. So, don’t hesitate to reach out to us to see how our Managed Call Centre Solution can benefit your business.