Outsourced Call Centre Services
Overview
- Provides customer service support on your behalf.
- Customer support can be managed through your company’s Customer Management Portal or via our tailored Customer Relationship Management (CRM) system.
- Our trained and skilled customer service agents will work with you to deliver the services you require for your customers.
- Provides full-service telesales, plus customer satisfaction surveys and market research projects.
- The Contact Centre will make calls on behalf of your company to the extent to which it satisfies your requirements.
- The nature of the calls may span from auto call reminders to marketing or selling products.
Telesell Direct
Telesell Direct offers a one-stop-shop for all business development & communications needs. We diagnose your selling method and help you develop effective sales strategies. Information technology and analytics around the telesales/telemarketing call center environment is a core service offering in our business development service.
Let us know what information you need from your callers and website visitors and with our unified sales contact centre, we can capture all your leads.
Our inbound services allow our clients to provide customer service support as well as generate leads for their sales team. With our full-on telesales outbound team we take customer satisfaction surveys, market research projects, etc.
We also provide training, support, and reinforce an efficient approach to any sales environment. Our sales development training programs are aligned to our developed sales game plan as we continue to implement, support, and grow your sales revenues.
We evaluate your business needs and establish your pain-points in sales.