Delaphone PBX and Call Center
Overview
Delaphones PBX System is a powerful, feature-rich telephony solution designed to meet the communication needs of modern businesses. Our PBX system includes functionalities such as IVRs, Queues, Call Center Module, Analytics WebRTC for real-time communication, call transcription AI-driven call summaries etc. These features ensure efficient, reliable, and intelligent communication management, enhancing both internal and external business interactions.
Features include:
- Call Management– Efficiently manage inbound and outbound calls with advanced routing options, call queuing, and automatic call distribution.
- Reports and Analytics –Gain valuable insights with detailed call reports and analytics, helping you monitor performance, track key metrics, and make data-driven decisions.
- Dialer – Enjoy high-quality voice and video calls directly through the browser, ensuring secure and real-time communication across multiple devices.
- IVRs –Design interactive voice response (IVR) menus tailored to your business requirements, improving customer experience and call routing accuracy.
- Call Center Module – Leverage a full-featured call center module with capabilities such as call queuing, agent management, real-time monitoring, and performance reporting.
- Sip Trunk and Phone Number – Comes with a SIP Trunk and a local Ghanaian phone number
Why use our PBX?
In this digital era, businesses all over the world, regardless of its size are switching to Cloud Telephony. Cloud Telephony offers a wide range of benefits that could meet the growing demands and needs of businesses.