CPAAS Privacy Policy

Privacy Policy for Delaphones CPaaS Platform

Introduction

Delaphones (“we,” “our,” “us”) is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our Communication Platform as a Service (CPaaS). By using Delaphones, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect the following personal information from you:

• Contact Information: Name, email address, and phone number.
• Account Information: Username, password, and related registration details.
• Payment Information: Billing details such as credit card numbers and transaction data.
• Customer Message Recipient Data: We may collect information about individuals who receive communications via our platform (e.g., names, phone numbers, email addresses).
• Customer Survey Data: We may collect feedback through surveys to understand user satisfaction with our services, including system ratings, ease of use, and willingness to recommend us to others.

1.2 Usage Data

We automatically collect certain technical information when you access and use our platform:

• Log Data: IP address, browser type, operating system, access times, and pages visited.
• Device Data: Information about the devices you use to access our services.
• Usage Details: Records of your interactions with our platform, such as communication logs and service-related data.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience. These may include:

• Session Cookies: Temporary cookies that are deleted once you close your browser.
• Persistent Cookies: These remain after the session and help us recognize returning users.
• You can manage or disable cookies through your browser settings, but this may limit some features of our platform.

2. How We Use Your Information

We use the data we collect for the following purposes:

• Provide and Improve Services: To deliver the services you request and improve the performance and functionality of our platform.
• Account Management: To manage your account, process transactions, and provide customer support.
• Communication: To send important service-related notifications, updates, and promotional materials (with your consent).
• Security and Fraud Prevention: To protect our platform from unauthorized access and prevent fraudulent activity.
• Technical Support and Inquiries: To respond to your support requests, technical issues, and other inquiries.
• Compliance and Legal Obligations: To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers: With trusted third-party partners for services such as payment processing, data analysis, and hosting.
• Legal Compliance: If required by law or in response to valid legal requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide your data voluntarily, such as for marketing purposes.
• Contractual Necessity: To fulfill our obligations under our agreements with you.
• Legitimate Interests: Where processing is necessary for our business operations, provided it does not override your rights and interests.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request the removal of your personal data when it is no longer necessary or when you withdraw consent.
• Restriction: Request to limit the processing of your data in certain circumstances.
• Objection: Object to the processing of your data for specific purposes, such as direct marketing.
• Portability: Request a copy of your data in a portable format for transfer to another service.

To exercise these rights, please contact us at support@delaphonegh.com.

7. International Data Transfers

If you are accessing our services from outside Ghana, your data may be transferred to, stored, or processed in Ghana or other jurisdictions. We ensure that appropriate safeguards are in place to protect your data and comply with applicable data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce agreements.

Once your data is no longer required, we will either delete it or anonymize it, unless retention is required for legal reasons.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Significant changes will be communicated via a notice on our platform. We encourage you to review this policy regularly.

11. How to Submit a Complaint or Inquiry

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Delaphones Limited
Accra, Ghana
Email: support@delaphonesgh.com

12. Opt-Out from Marketing Communications

You may opt-out from receiving marketing communications (e.g., SMS, emails) at any time by contacting us at support@delaphonesgh.com. However, we may still send you critical service-related messages (e.g., system updates, security notices).

Effective Date: December 2023