Skip to content
sales@delaphonegh.com
Login
Sign Up
$
0.00
0
Cart
Home
Shop
Services
Cloud Telephony and Sip Services
Customer Experience Solutions
IVR-Samples
Mobile Services
Outsourced Call Centre Services
Remote Work Solutions
Whistleblower Services
Products
Delaphone CPAAS
Delaphone PBX
3CX
Blog
Contact us
X
Call us today!
+233 302 208 046
Request a call to get started
Requirements Gathering Form
Fill the form below.
Company Information
Company Name
*
Industry
*
Select Industry
Finance
Insurance/Pensions
Hospitality
Retail
Government/State Agency
Other
Services Required
*
SIP Trunk
Call Centre Solution
Cloud Telephony Solution
Outsourced Call Centre Service
Service Detail: SIP Trunk
Purpose of Solution
*
Expected call volume per day*
*
Number of Concurrent Calls
*
Number of Users
*
Number of DIDs (Virtual number) needed
*
Call direction/routing
*
Select Direction
Inbound
Outbound
Both
Type of authentication
Select Type
IP
Username/Password
Type of Internet service used
*
Select Service
Fiber
4G
Other
Is router capable of configuring of Quality of Service?
*
Select Option
Yes
No
Do you have network monitoring tools?
*
Select Option
Yes
No
Do you require integration with existing systems? If yes, specify.
Service Detail: Call Centre Solution
What is the purpose of the solution?
*
Number of call agents
*
Number of supervisors
*
Call direction/routing
*
Select Option
Inbound
Outbound
Both
Internet service used
*
Select Option
Fiber
Radio
Other
Do you require an autodialer?
Select Option
Yes
No
Do you need an IVR system?
*
Select Option
Yes
No
Do you have network monitoring tools?
*
Select Option
Yes
No
Is your router capable of configuring Quality of Service?
*
Select Option
Yes
No
Do you require integration with existing systems? If yes, specify.
What CRM or Helpdesk system do you use?
*
Number of concurrent calls expected
*
How do you want calls to be routed to agents?
Select Option
Round Robin
Skills-based
Other
Do you need support for multiple locations?
*
Select Option
Yes
No
Do you need your calls recorded?
*
Select Option
Yes
No
Would agents need to fill any forms?
Select Option
Yes
No
Service Detail: Cloud Telephony Solution
What is the purpose of the solution?
*
Number of expected simultaneous calls
*
Number of users/agents
*
Call direction/routing
*
Select Option
Inbound
Outbound
Both
Number of DIDs needed?
*
Type of internet service used
*
Select Option
Fiber
DSL
Cable
Satellite
Other
Is router capable of configuring of Quality of Service?
*
Select Option
Yes
No
Do you have network monitoring tools?
*
Select Option
Yes
No
Do you need an IVR system?
*
Select Option
Yes
No
Do you need queues for groups/departments? If yes, list groups.
Do you need support for multiple locations?
*
Select Option
Yes
No
Type of network infrastructure available
*
Should users be allowed to call each other?
*
Select Option
Yes
No
Expected work days
*
Expected work hours
Service Detail: Outsourced Call Centre Service
What is the purpose of the solution?
*
Number of call agents
*
Expected call volume per day
*
Expected work hours
*
Expected work days
*
Type of call direction/routing
*
Select Option
Inbound
Outbound
Both
Contact Information
First Name
*
Last Name
*
Mobile Phone
*
Email
*
Submit
Thank you for your submission!
We have received your information and will contact you shortly.
Request a Call
Name
First
Last
Email address
*
Company Name
*
Phone
*
Select a Service
*
Please select
Cloud Telephony Services
Customer Experience Solutions
IVR-Samples
Mobile Services
Outsourced Call Centre Services
Remote Work Solutions
Submit
This field should be left blank
Request a Trial
Name
First
Last
Email address
*
Company Name
*
Phone
*
Product Interest
*
Please select
Call Center
Virtual Hosting
Business Telephony
Remote Work Solutions
Start Trial
This field should be left blank
